Samsung launches WhatsApp customer support services in India –Know how to avail the service


New Delhi: Electronics producer Samsung on Monday began providing customer support via WhatsApp to supply advised solution to queries of customers from the convenience in their properties.

“Samsung consumers have several contactless service options, helping them resolve their issues without stepping out of their homes. They can opt for Remote Support, Live Chat, technical assistance through the call center or access do-it-yourself videos on the Samsung Website and on YouTube,” the corporate mentioned.

Consumers can ship a easy message on Samsung’s WhatsApp support quantity 1800-5-SAMSUNG (1800-5-7267864) to sign up for the service. On WhatsApp, they may be able to search technical support for any Samsung product, get details about service centre places, standing of a restore, new gives and in addition request for demo and set up of Samsung merchandise they’ve simply purchased. This service is to be had from nine am to 6 pm, on all days of the week.

In addition to the new WhatsApp support, Samsung gives a number of different virtual customer service choices to shoppers.

Samsug supplies Remote Support to all Samsung smartphone and Smart TV customers. A Samsung name middle agent can paintings on a shopper’s good telephone or good TV remotely via the web and diagnose the factor on-line to supply fast solution.

Samsug mentioned, via Live Chat, shoppers can succeed in out to Samsung in an instant on its website online the place skilled brokers and an Artificial Intelligence (AI) based totally Chat Bot supply fast knowledge for any queries spherical the clock.

Other services are Technical Assistance via name middle and Video Tips on Samsung Website and YouTube, and Samsung Members App.

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